Fleurieu Food Festival Privacy Policy

Fleurieu Food Festival respects your privacy and is committed to protecting your personal information.

Last Updated: June 2026

This Privacy Policy explains how Fleurieu Food Festival collects, uses, stores and protects your information when you:

  • Visit our website

  • Purchase tickets

  • Submit an event application

  • Register for communications

  • Participate in festival activities

  • Engage with us as a sponsor, partner, volunteer, media representative, accommodation provider or event organiser

By using our website or participating in Fleurieu Food Festival, you consent to the practices outlined in this Privacy Policy.

1. Who We Are

Fleurieu Food Festival is a region-wide food, wine and tourism festival held throughout the Fleurieu Peninsula, South Australia.

For the purposes of this Privacy Policy, references to "we", "our" and "us" refer to Fleurieu Food Festival and its authorised representatives.

2. Information We Collect

2.1 Personal Information

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Business name

  • Job title or position

  • Ticket purchase information

  • Payment transaction information

  • Event participation information

  • Volunteer information

  • Sponsor and partner information

  • Accommodation provider information

  • Tourism operator information

  • Marketing preferences

  • Survey responses

  • Customer support enquiries

We only collect information that is reasonably necessary for our operations and activities.

2.2 Information Collected from Event Applications

Where businesses or organisations apply to participate in Fleurieu Food Festival, we may collect:

  • Business details

  • Event information

  • Website details

  • Social media information

  • Tourism accreditation information

  • Insurance documentation

  • Licensing information

  • Event attendance information

  • Tourism and visitation data

2.3 Website Usage Information

When you visit our website, we may automatically collect information including:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Pages visited

  • Website interactions

  • Referral sources

  • Session duration

  • Geographic location data

This information is generally collected in an aggregated and non-identifiable form.

3. How We Collect Information

Information may be collected when you:

  • Purchase tickets

  • Submit an event application

  • Subscribe to newsletters

  • Join our mailing list

  • Complete online forms

  • Enter competitions

  • Respond to surveys

  • Contact us via email, phone or social media

  • Attend festival events

  • Register for workshops or experiences

  • Engage with our website

Information may also be collected through approved third-party platforms used by the festival.

4. How We Use Your Information

We may use personal information to:

Festival Operations

  • Manage festival activities

  • Coordinate event participation

  • Process ticket bookings

  • Deliver customer service

  • Communicate event updates

  • Manage volunteers and stakeholders

Marketing and Communications

  • Send newsletters

  • Send promotional communications

  • Share festival announcements

  • Promote festival events

  • Provide tourism-related information

  • Deliver sponsor and partner promotions where relevant

Reporting and Evaluation

  • Measure festival performance

  • Analyse visitation patterns

  • Evaluate marketing effectiveness

  • Prepare tourism and funding reports

  • Support economic impact assessments

Legal and Regulatory Compliance

  • Meet legal obligations

  • Manage risk and safety requirements

  • Comply with government reporting obligations

  • Respond to lawful requests

5. Information Sharing

We do not sell personal information.

We may share information where reasonably necessary with:

Event Organisers

Where you purchase tickets or register for an event, relevant attendee information may be shared with the event organiser for:

  • Event communications

  • Booking management

  • Event delivery

  • Customer service

  • Safety purposes

Service Providers

Including:

  • Ticketing providers

  • Payment processors

  • Website providers

  • Email marketing platforms

  • SMS communication providers

  • Survey platforms

  • Data analytics providers

Tourism and Government Partners

Where required for tourism reporting, funding acquittals or economic impact reporting, information may be shared in aggregated and de-identified form with:

  • Fleurieu Peninsula Tourism

  • South Australian Tourism Commission

  • Local Councils

  • Tourism Australia

  • Government funding bodies

Legal Authorities

Where required by law, regulation, court order or government request.

6. Marketing Communications

By providing your information, you may receive communications relating to:

  • Festival updates

  • Ticket releases

  • Event announcements

  • Tourism opportunities

  • Special offers

  • Partner promotions

You may opt out at any time.

7. Email and SMS Preferences

Email Communications

All marketing emails contain an unsubscribe link.

You may unsubscribe at any time.

SMS Communications

You may opt out of SMS communications by:

  • Replying STOP

  • Contacting us directly

Please note that operational communications relating to ticket purchases, event updates or safety information may still be sent where required.

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Improve functionality

  • Remember user preferences

  • Analyse visitor behaviour

  • Improve marketing effectiveness

  • Measure website performance

We may utilise services including:

  • Google Analytics

  • Meta Pixel

  • Advertising and remarketing platforms

  • Website analytics tools

You may disable cookies through your browser settings, although this may impact website functionality.

9. Social Media and User Generated Content

Where you:

  • Tag Fleurieu Food Festival

  • Use official festival hashtags

  • Engage with festival social media channels

you acknowledge that publicly available content may be reshared or featured across official festival marketing channels.

If you wish to request removal of content, please contact us.

10. Photography and Videography

hotography, videography and audio recordings may be captured at festival events.

Images and recordings may be used for:

  • Marketing

  • Tourism promotion

  • Editorial purposes

  • Media coverage

  • Website content

  • Social media content

  • Future festival promotion

By attending festival events, you acknowledge that your image may be captured and used for these purposes.

11. Storage and Security

We take reasonable steps to protect personal information from:

  • Unauthorised access

  • Misuse

  • Loss

  • Interference

  • Modification

  • Disclosure

Security measures may include:

  • Secure website hosting

  • Password-protected systems

  • Restricted staff access

  • Encrypted communications where appropriate

  • Regular software updates

Despite these measures, no system can guarantee absolute security.

12. Overseas Disclosure

Some service providers used by Fleurieu Food Festival may store information outside Australia.

By providing information, you acknowledge that your information may be processed or stored in overseas jurisdictions where permitted by law.

We take reasonable steps to ensure third-party providers maintain appropriate privacy standards.

13. Access and Correction

You may request:

  • Access to personal information we hold

  • Correction of inaccurate information

  • Updating of personal information

Requests should be submitted in writing.

We may require proof of identity before releasing information.

14. Deletion Requests

You may request that we delete personal information we hold about you where permitted by law.

Certain information may be retained where required for:

  • Legal obligations

  • Financial records

  • Reporting obligations

  • Insurance requirements

  • Regulatory compliance

15. Australian Privacy Principles

Fleurieu Food Festival is committed to complying with the Australian Privacy Principles contained within the Privacy Act 1988 (Cth).

16. International Visitors

Where visitors are located outside Australia, additional rights may apply under relevant privacy legislation.

Where applicable, we will take reasonable steps to comply with those obligations.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be published on the Fleurieu Food Festival website.

Continued use of our website or participation in festival activities constitutes acceptance of any updated Privacy Policy.

18. Contact Us

For privacy enquiries, requests or complaints, please contact:

Fleurieu Food Festival
Email: info@fleurieufood.com.au
Website: www.fleurieufoodfestival.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au